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Frequently Asked Questions

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Why should I have a wood burning stove installation by The Cast Iron Fireplace Company?


Fitting woodburning stoves is becoming very popular due to an increase in gas and oil prices increasing every year.  The latest news of price increases that are predicted to go up 25% in the winter season of 2011 to 2012 have tipped the time it takes to pay the installation off by the savings from burning wood to only 2-3 years from around 4-5 years, making the installation of a woodburning stove a financially sound option for all home owners.

Using a company like The Cast Iron Fireplace Company to help you with your project is a sensible idea, as we are not based from an expensive high-street location, our showroom located in a business park means that we do not have the same over heads and are very competitive with the cost of our installations and products.  This means we can pass the savings on to our customers.  Our products are normally all in stock unless they say so on the website, meaning we can get them out normally within a week.

We have been featured on TV, namely Channel Four programs such as Property Ladder, The Home Show, Kristy’s interiors and The Renovations Game.  These shows have involved us each time as they know they can rely on us for a quality service and we are always at the end of the phone for questions or last minute changes.  Due to the professional way the company is set up we can deal with multiple enquires quickly and efficiently and have our HETAS registered woodburning stove installers and chimney engineers out on site conducting a survey normally within a day or so.

For our customers who are installing themselves, we can have hearths made within a week or so by our stone masons along with marble and limestone surrounds in as little as 2 weeks.  Our fitting schedules are normally around 2 weeks, increasing slightly in peak season when it is cold and everyone needs our help!

Our staff wears the branded company clothing, are all trained to work at heights and are PASMA trained and registered.  We are very conscious of how we behave on site; we bring professionalism to the fireplace and stove industry that is sometimes forgotten by many of the other shops.  Our opinion is that if we are able to help customers with their choice of appliance and install it, being as transparent and helpful about the process and giving all options all the way, then our customers will be happy that they made the right choice for themselves and not the other way round.

All our fitters are trained up for a period of two years before being sent to HETAS to be tested.  Once they pass the test’s, that require a 100% pass rate to gain full HETAS membership, they then start to sign off their own work.  This is after having 2 years of fitting woodburning stoves, multi-fuel stoves and chimney lining systems, including insulated twin wall flue systems and the Eldfast Lining system.  We do not subcontract work out to any one for our chimney lining or fireplace or woodburning stove installations, all our staff work just for us all year round.  Our gas teams have worked for us for many years and work independently off us as we do not have enough work to keep them with us full time all year round, however they all have the same professional attitude and attention to detail that comes with The Cast Iron Fireplace Company ethic.

We supply wood and log stores to our customers and can recommend approved NACS registered chimney sweeps to help with maintaining your lining systems once we have left.

If you have a desire to do anything with your stove or fireplace, then we are the one stop shop for surveying your chimney, buying your stove or fireplace, lining your chimney and installing your wood burning stove or cast iron fireplace. With using our company there is no need to have 3 separate companies involved.  We do everything!

If you have any questions please feel free to ask all of them, even the silly ones, as the wisest people ask the most questions!  Our contact number is 020 8942 8881 or you can email us through the book a survey page where you will find an upload facility to send us pictures of your chimney stack or where you want the stove to go.
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Main fitting areas are London and the South: New Malden, Kingston, Richmond, Teddington, Twickenham, Hampton, Hampton Wick, Sunbury, Shepperton, Windsor, Carshalton, Kew, Isleworth, Esher, Ealing, Surbiton, Sutton, Claygate, Hinchley Wood, Hersham, Oxshott, Epsom, Ewell, Dorking, Woking, Box Hill, Purley, Coulsden, Croydon, Clapham, Knightsbridge, Paddington, Putney, Barnes, Hammersmith, Southfields, Wimbledon, Hampton, Chelsea, Wandsworth, Dulwich, Tooting, Streatham, Sheen, Fulham, Ewell, Tolworth, Raynes Park, London, Surrey, Camberwell

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